order4dPrivacy Policy

This page describes what we collect when you use order4d and how we keep that data protected. We take your privacy seriously and are transparent about how your information flows through our platform — from account creation through deposits, withdrawals, and gameplay.

We collect personal data only to verify your identity, process your payments, prevent fraud, and comply with local regulations. We do not sell your data to third parties. We encrypt all sensitive information and store it on secure servers. You have the right to request a copy of your data or ask us to delete it after account closure.

Our privacy practices reflect the laws of the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team via in-app chat or email.

What data we collect on order4d

When you create an order4d account, we collect your full name, email address, phone number, and date of birth. During identity verification, we ask for a government-issued ID (passport, national ID card, or driver's license) and a recent selfie. We use these documents to confirm your identity and prevent fraud.

When you deposit or withdraw, we record the payment method, amount, timestamp, and transaction status. We also log your IP address, device type, and browser information each time you log in. This helps us detect unauthorized access and protect your account.

We collect gameplay data — which games you access, how long you play, and your bet history — to improve our service and comply with regulatory requirements. We do not collect your location data unless you explicitly grant permission.

Account data

Name, email, phone, date of birth, ID document, selfie. Used for verification and fraud prevention.

Payment data

Deposit and withdrawal records, payment method, amounts, timestamps. Processed securely and retained for audit purposes.

Session data

IP address, device type, browser, login timestamps. Used to detect unauthorized access and improve security.

How we use your data

We use your personal data to verify your identity, process your deposits and withdrawals, and settle your bets. We also use it to detect and prevent fraud, money laundering, and other illegal activity. Our compliance team reviews account activity regularly to ensure we meet regulatory standards.

We may contact you via email or SMS to confirm deposits, notify you of withdrawals, alert you to account activity, or inform you of service updates. You can manage notification preferences in your account settings. We do not send marketing emails unless you opt in.

We analyze gameplay data in aggregate (not individually) to understand which games are popular, how long sessions typically last, and where we can improve our platform. This analysis never identifies you personally.

Third-party processors and data sharing

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to process your deposits and withdrawals. These providers have their own privacy policies and security standards. We do not control how they handle your data after we send it.

We may share your data with law enforcement or regulatory authorities if required by law. We do not share your data with third parties for marketing or advertising purposes. We do not sell your data.

Data retention and deletion

We retain your account data for as long as your account is active. After you close your account, we keep your data for a minimum of five years to comply with financial regulations and prevent fraud. After this period, we delete your personal information unless we are required by law to retain it longer.

You can request a copy of your data or ask us to delete it by contacting support. We will respond to deletion requests within 30 days, subject to legal and regulatory requirements. Some data may be retained longer if necessary for compliance.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and analyze how you use order4d. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use our platform.

We use analytics tools to track page views, session duration, and user behavior. This data helps us understand which features are popular and where we can improve. We do not use this data to identify you personally.

Data security

We encrypt all data in transit using industry-standard TLS encryption. Your password is hashed and never stored in plaintext. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks. If you suspect a data breach, contact support immediately.

International data transfers

Our servers may sit outside your jurisdiction. When you use order4d, your data may be transferred to and stored in countries with different privacy laws. By using our platform, you consent to these transfers. We ensure that all transfers comply with applicable data protection regulations.

Changes to this policy

We may update this privacy policy at any time. Material changes are communicated via email and in-app notification at least 30 days before they take effect. Continued use of order4d after changes take effect constitutes acceptance of the updated policy.

Contact order4d

If you have questions about our privacy practices or want to exercise your data rights, contact our support team via in-app chat, email at [email protected], or phone during business hours. We respond to most inquiries within one hour during the day. We support English and Indonesian. Whether you are in Jakarta, Surabaya, Bandung, or Medan, our team is available to help.